What conditions do you treat?
myPrivia Virtual Clinic is convenient for treating many non-urgent illnesses and conditions in individuals age 2+.
Common illnesses include:
- Abdominal pain (minor)
- Acne
- Allergies (seasonal)
- Asthma
- Back pain (minor)
- Birth control (refill)
- Bites & stings
- Cold sores
- Cold, cough, & flu
- Constipation
- COVID-19 symptoms
- Cuts & bruises (minor)
- Diarrhea
- Fever
- Gout
- Head injury (minor)
- Headache (mild)
- Heartburn
- Motion sickness
- Mouth sores
- Nausea/vomiting
- Pink eye
- Rash, hives, & minor skin infections
- Runny nose (rhinorrhea)
- Sinus pain
- Sore throat
- Sprains or strains
- Stress management
- Tooth pain
- Upper respiratory illness (URI)
- Urinary tract infection (UTI)
- Yeast infection
What conditions can you not treat?
More serious conditions may require an in-person visit and cannot be treated through video with the Virtual Clinic. For the conditions below, please seek in-person care at your primary care office, local urgent care or emergency room.
- Blistering burns
- Broken bones
- Chest pain
- Coughing or vomiting blood
- Difficulty breathing
- Open wound, puncture wounds
- Severe abdominal pain
- Severe bleeding
- Sudden numbness on face, arm, leg
- Sudden, severe headache
- Sudden weakness, dizziness, loss of balance
- Poisoning/drug overdose
If you are experiencing chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms such as weakness on one side or slurred speech, thoughts of suicide or homicide, please call 911 or go to the nearest emergency care location.
What is the cost of a virtual visit?
Many insurance plans cover the cost of a virtual visit. Your cost-sharing will depend on your health plan type. See a list of insurance we accept. If you have questions, please contact the Member Services Department of your health plan for specifics regarding your coverage.
We will work with your health plan to bill for any amount owed after your visit. You agree to be financially responsible for payment for the services provided to you. If it is later determined that your insurance coverage changed or was not active on the day of your visit, or does not cover virtual visit, you agree to be responsible for payment of the visit and you authorize myPrivia Virtual Clinic to charge you the cost of the service.
Self-pay options are also available starting at $95*, based on the service type provided.
Is my insurance accepted?
We accept health plans from most major insurance carriers, as well as some Medicare and Medicaid plans. Below is a list of some of the plans we accept by service area, but we strongly encourage you to confirm coverage with your insurance provider before seeking care as this list periodically changes. Self-pay options are also available starting at $95*, based on the service type provided by your provider at Frame.
Note: Some HMO plans may require PCP referral.
DC, Maryland & Virginia
- Aetna
- Aetna – Medicare Advantage
- Apostrophe – Commercial
- Anthem
- Anthem – Medicare Advantage
- CareFirst
- CareFirst – Medicare Advantage
- Cigna
- Cigna – Medicare Advantage
- Humana
- Humana – Medicare Advantage
- Humana Military
- Medicaid – DC
- Medicaid – Maryland
- Medicaid – Virginia
- Medicare – DC
- Medicare – Maryland
- Medicare – Virginia
- Multiplan/PHCS
- Sentara Health Plans – Commercial
- Sentara Health Plans – Medicaid
- Virginia Premier – Medicare Advantage
- United Healthcare
- United Healthcare – Medicare Advantage
Florida
- Aetna
- Coventry/First Health – Commercial
- Humana Tricare
- Multiplan/PHCS – Commercial
- Prime Health Services – Commercial
- Provider Networks of America – Commercial
Georgia
- Ambetter – Medicaid
- Anthem BCBS
- BCBS
- Humana
- Multiplan
- Medicare – GA
- Medicaid – GA
- Tricare Select
- United Healthcare
Montana
- Allegiance – Cigna
- BCBS Montana
- First Choice Health Plan (Coming Soon)
- Humana
- Interwest Health
- Medicaid – Montana
- Medicare – Montana
- Montana Health Co-op – Aetna
- PacificSource
- Tricare West
- United Healthcare – Traditional
Ohio
- Aetna – Commercial
- Aetna – Medicare
- Aetna Better Health
- AmeriHealth
- Anthem BCBS – Commercial
- Anthem BCBS – Medicare
- Buckeye Community Health Plan
- CareSource – Medicaid
- Cigna – Commercial
- Devoted – Medicare
- Humana – Medicare
- Humana Healthy Horizons – Medicaid
- Medical Mutual
- Medicare Montana
- Molina – Medicare/Medicaid Dual Plan
- Molina – Medicaid
- Multiplan
- Medicaid Ohio
- OhioHealthy
- Ohio Health Choice
- Oscar
- United Healthcare – Commercial
- United Healthcare – Medicare
- United Healthcare – Medicaid
Tennessee
- Aetna
- Ambetter of Tennessee
- Amerigroup
- Cigna
- Humana
- Humana – Medicare Advantage
- Humana Military
- Medicaid TennCare
- Medicare – Tennessee
- Oscar
- Railroad Medicare – Tennessee
- United Healthcare
- United Healthcare Community Plan
- Wellcare of Tennessee
Texas
- Aetna – Commercial
- Aetna – Medicare Advantage
- Apostrophe – Commercial
- Amerigroup – Medicaid
- BCBS
- Cigna
- Cigna Healthspring
- Galaxy Health Network – Commerial
- Healthcare Highways – Commercial
- Healthsmart – Commercial
- Humana
- Humana – Medicare Advantage
- Medicaid – Texas
- Medicare – Texas
- Oscar
- Superior/Ambetter – Medicaid
- Tricare/Humana Military
- United Healthcare – Commercial
- United Healthcare – Medicare Advantage
- United Healthcare Community Plan – Medicaid
- Wellcare Health Insurance
What payment methods do you accept?
We accept all credit, debit, FSA, and HSA cards.
How do I access myPrivia Virtual Clinic with a mobile device?
If you are using a mobile phone or tablet to access myPrivia Virtual Clinic, you need to download the myPrivia mobile app from the App Store or Google Play.
For the best video and audio experience, we recommend that you use a strong internet connection.
How do I access myPrivia Virtual Clinic with a computer?
You need a desktop or laptop computer with a working web camera, microphone, speakers, and high-speed internet connection to access myPrivia Virtual Clinic with a computer.
Google Chrome is our recommended browser for connecting to myPrivia Virtual Clinic.
How do I access my care summary?
You can access your care summary, referrals, work excuse notes, or prescriptions through our patient portal. If you are an existing Privia Medical Group patient, you can use the same login. If you are a new patient to Privia Medical Group, you will be emailed instructions about how to enroll after your visit.
How do I sign up for the patient portal?
You will be emailed instructions to sign up for the patient portal. If you want to sign up manually, visit our patient portal page and select your state patient portal. You will be guided through our patient portal sign up process.
What if I experience technical issues?
If you cannot hear or see the provider or if the provider cannot hear or see you, please make sure your audio is not muted and that your camera is turned on.
If you get disconnected from the video visit or accidentally close out the tab, please refer back to the email or text to rejoin the visit.
For more information on troubleshooting with Virtual Clinic, please call 855-850-0638 during normal business hours (8:00 a.m. to 8:00 p.m. ET).