More serious conditions may require an in-person visit and cannot be treated through a video visit. For the conditions below, please seek in-person care at your primary care office, local urgent care, or emergency room.
- Blistering burns
- Broken bones
- Chest pain
- Coughing or vomiting blood
- Difficulty breathing
- Open wound, puncture wounds
- Severe abdominal pain
- Severe bleeding
- Sudden numbness on face, arm, leg
- Sudden, severe headache
- Sudden weakness, dizziness, loss of balance
- Poisoning/drug overdose
If you are experiencing chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms such as weakness on one side or slurred speech, thoughts of suicide or homicide, please call 911 or go to the nearest emergency care location.